Support

Need help? We're here for you.

Frequently Asked Questions

How do I mark a frame?

Press 'M' during playback or double-click on the video. You can also click the bookmark icon in the control bar.

What video formats are supported?

Frame Picker supports MP4, MOV, and M4V video files.

How do I restore my purchase?

Go to the app menu and select 'Restore Purchases'. Make sure you're signed in with the same Apple ID used for the original purchase.

Can I export multiple frames at once?

Yes! Mark all the frames you want, then click 'Export All' to batch export them to your chosen folder.

Where are exported frames saved?

You choose the destination folder each time you export. Frames are named automatically with the video name and timestamp.

Can't find what you're looking for? Send us an email and we'll get back to you.

contact@codebykriss.fr